Support
How can we help?
Help with your account, synchronization, backups, receipt recognition, notifications, or Hamster Pass.
Before contacting support
Include your Impulsive Hamster version, iOS version, sign-in method, and a short description of what happened. Do not send passwords, full receipt images, complete payment details, or sensitive financial information.
Subscriptions and purchases
How do I restore Hamster Pass?
Open Impulsive Hamster → Settings → Subscription → Restore Purchases. Use the same Apple Account that made the purchase.
How do I manage or cancel a subscription?
Open Settings → Subscription → Manage Subscription. Apple handles billing, renewal, and cancellation through your Apple Account.
Why do I not see the 3-day trial?
Apple determines trial eligibility. Introductory offers are normally available only once per subscription group. If you are eligible, the trial is shown before you confirm the purchase.
Backups and synchronization
How do I keep a backup?
Open Settings → Backups. You can save a private iCloud backup or export a JSON copy through the system file picker. Keep exported files in a secure place.
Why are my records not appearing on another device?
Confirm that both devices are online and signed in to Impulsive Hamster with the same account. Reopen the app and allow synchronization to finish. If records are still missing, avoid deleting or overwriting data and contact support with the affected dates and devices.
Receipts and notifications
Where does receipt recognition happen?
Receipt recognition uses Apple Vision and VisionKit on your device. Impulsive Hamster does not save or upload the receipt image. Always review the suggested amount, date, currency, merchant, and category before saving.
Why did a reminder not appear?
Open iPhone Settings → Notifications → Impulsive Hamster and make sure notifications are allowed. Local reminders work without Wi-Fi after they have been scheduled. Also check that Focus mode is not silencing them.
Sign-in and account
Why is Sign in with Apple shown in another language?
Apple’s system sign-in screen follows the iPhone system language. Other app text follows the language selected in Impulsive Hamster.
How do I delete my account and cloud data?
Open Settings → Data → Delete account and all data. You may be asked to sign in again. Impulsive Hamster also removes its app-managed iCloud backup snapshot. JSON exports and other files you explicitly saved remain under your control and may need to be removed separately.
Privacy
Read the full Impulsive Hamster Privacy Policy.